Furniture FAQs

What makes your furniture worth the investment?

  • We build pieces designed to last for generations. Our furniture is handcrafted using carefully selected hardwoods, quality joinery, and durable finishes. Each piece is made to order, ensuring it fits your space and style perfectly while maintaining the DHS aesthetic, reverence for natural materials and celebrating the beauty of imperfection.

Do you ship worldwide?

  • Yes. We ship globally using trusted freight and logistics partners. All large items are crated for added protection, and shipments include tracking and insurance options.

What are your lead times?

  • Lead times vary depending on the size and complexity of your project. Typically, bespoke pieces require 2–10 weeks from design approval to completion. You will receive a projected timeline before production begins.

Can I request custom sizes, materials, or finishes?

  • Absolutely. We offer full bespoke options, including dimensions, wood species, edge profiles, and finishes. If we identify any structural or practical concerns, we will advise you and suggest suitable alternatives.

Do you require a deposit?

  • Yes. Because each item is made to order, we require a 70% non-refundable deposit before design and production begin. The balance is due before shipping or collection.

What materials do you work with?

  • We primarily work with premium Hardwoods. Ideally, African Hardwoods, if and when the budget permits it, and providing the material is safely accessible from regenerative sources. Other materials can be sourced on request, provided they meet sustainability and quality standards.

Do you provide design consultations?

  • Yes. Consultations ensure the piece is tailored to your space and style. We review inspiration images, sketches, and interior plans, and provide drawings or visualisations for approval. On larger projects, this often begins once a deposit has been paid. We can also provide consultations and advice on specific design aspects of any build for a fee.

Can I visit your Amsterdam workshop?

  • Visits are available by appointment. This allows us to prepare materials and examples relevant to your project.

What happens if my order is damaged during shipping?

  • If an item arrives damaged, please notify us immediately and document the issue during or upon delivery. We will work with our shipping partners to repair or replace the item as appropriate.

How should I care for my furniture?

  • We provide care guidelines tailored to the finish used on your piece. Proper care will help maintain the beauty and performance of the furniture over many years.

Do you offer trade partnerships?

  • Yes, we collaborate with interior designers, architects, and development projects. Trade pricing and project-based terms are available on request; however, discounts are discretionary and more available to returning customers.

Returns & Refund Policy

Bespoke & Made-to-Order Items

  • Because every item is custom-made to client specifications, returns, refunds, and order cancellations are not accepted once the deposit is paid and design work has begun.

Damaged Items

  • If your item arrives damaged, please report the issue immediately with photographs and delivery notes. We will arrange repair or replacement as required.

Deposits

  • All deposits are non-refundable. This covers design time, workshop scheduling, and material allocation.